Information for RETURNS AND EXCHANGES

RETURNS AND EXCHANGES

The consumer is granted the right to withdraw from the contract concluded pursuant to  of the art.49, paragraph 1, letter h of the Consumer Code,  without any penalty.

If for any reason the Customer is not satisfied with their purchase, unworn items can be returned for a size change or return voucher (COUPON)  within  14 days from delivery date.

Return Instructions

1. To request a return authorization, the Customer must send a request to the number +39  0583 707113 within 3 days of receiving the order. In  message must specify the codes of the items you wish to return and the desired compensation: size change, voucher  return (COUPON)  to be used within 30 days within the store. Once the return request has been received, the staff  by Fiorina  will send the Customer a written confirmation.

2  The customer can choose 2 types of compensation:

Size change:

Only one exchange is allowed on any product within the store.

Return Coupon (COUPON):

It can be used only once within  1 month from the time of return;
cannot be combined with other Return Vouchers;

Please note:

Return shipping costs for orders placed in Italy will be free, for the rest of the world they will be paid by the customer

If the returned goods are worn beyond the time required for a trial, damaged, washed or without the tag, Fiorina Shoes  reserves the right not to proceed with the exchange and the package will be AUTOMATICALLY REJECTED!!